ONLINE PURCHASE
If you purchased your product from our website, you may return new, unopened products for a refund within 21 days of purchase. Depending on the original payment method, your refund will be processed within 5 business days. A return and restocking fee of $6.95 will be deducted when the return is processed.
Opened products cannot be returned. If opened products are returned to our facility, no refund will be processed.
RETAIL STORE PURCHASE
If you purchased your product from one of our retail partners, please return it to the place of purchase. We cannot accept any products bought at retail stores.
Steps to request a return:
• Email hello@eosera.com with
• Order number
• Date of purchase
• Reason for return
If your product is covered by warranty, please fill out the warranty registration here. Products covered by a limited factory warranty include Ear View MD and Wax Blaster MD PRO.
If you'd like to cancel or change your order, please contact us as soon as possible. We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently, and we cannot change or cancel an order once it has entered the shipping process. You can return products after receipt in accordance with our Returns Policy.
Contact Customer Service at 844-732-7929 or hello@eosera.com
eosera® Address: 5000 South Freeway, Suite 110, Fort Worth, TX 76115
Protecting your private information is our priority. This Statement of Privacy applies to www.eosera.com, and eosera® and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to eosera® include eosera.com, www.eosera.com and eosera®. The eosera.com website is a news, information, and commerce site. By using the eosera® website, you consent to the data practices described in this statement.
Collection of your Personal Information
In order to better provide you with products and services offered, eosera® may collect personally identifiable information, such as your:
- First and Last Name
- Mailing Address
- E-mail Address
If you purchase eosera's products and services, we collect billing and credit card information. This information is used to complete the purchase transaction.
eosera® may also collect anonymous demographic information, which is not unique to you, such as your:
- Age
We do not collect any personal information about you unless you voluntarily provide it to us. However, you may be required to provide certain personal information to us when you elect to use certain products or services. These may include: (a) registering for an account; (b) entering sweepstakes or contests sponsored by us or one of our partners; (c) signing up for special offers from selected third parties; (d) sending us an email message; (e) submitting your credit card or other payment information when ordering and purchasing products and services. To wit, we will use your information for, but not limited to, communicating with you in relation to services and/or products you have requested from us. We also may gather additional personal or non-personal information in the future.
Use of your Personal Information
eosera® collects and uses your personal information to operate and deliver the services and products you have requested.
eosera® may also use your personally identifiable information to inform you of other products or services available from eosera® and its affiliates.
Sharing Information with Third Parties
eosera® does not sell, rent or lease its customer lists to third parties.
eosera® may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (e-mail, name, address, telephone number) is transferred to the third party. eoser® may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to eosera®, and they are required to maintain the confidentiality of your information.
eosera® may disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with the legal process served on eosera® or the site; (b) protect and defend the rights or property of eosera®; and/or (c) act under exigent circumstances to protect the personal safety of users of eosera®, or the public.
Opt-Out of Disclosure of Personal Information to Third Parties
In connection with any personal information, we may disclose to a third party for a business purpose, you have the right to know:
• The categories of personal information that we disclosed about you for a business purpose.
You have the right under the California Consumer Privacy Act of 2018 (CCPA) and certain other privacy and data protection laws, as applicable, to opt out of the disclosure of your personal information. If you exercise your right to opt-out of the disclosure of your personal information, we will refrain from disclosing your personal information, unless you subsequently provide express authorization for the disclosure of your personal information. To opt out of the disclosure of your personal information, visit www.eosera.com/contact.
Tracking User Behavior
eosera® may keep track of the websites and pages our users visit within eosera®, in order to determine what eosera® services are the most popular. This data is used to deliver customized content and advertising within eosera® to customers whose behavior indicates that they are interested in a particular subject area.
Automatically Collected Information
Information about your computer hardware and software may be automatically collected by eosera®. This information can include your IP address, browser type, domain names, access times, and referring website addresses. This information is used for the operation of the service, to maintain the quality of the service, and to provide general statistics regarding the use of the eosera® website.
Use of Cookies
The eosera® website may use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you.
One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize eosera® pages, or register with eosera® site or services, a cookie helps eosera® to recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same eosera® website, the information you previously provided can be retrieved, so you can easily use the eosera® features that you customized
You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the eosera® services or websites you visit.
Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.
Right to Deletion
Subject to certain exceptions set out below, on receipt of a verifiable request from you, we will:
• Delete your personal information from our records; and
• Direct any service providers to delete your personal information from their records.
Please note that we may not be able to comply with requests to delete your personal information if it is necessary to:
• Complete the transaction for which the personal information was collected, fulfill the terms of a written warranty or product recall conducted in accordance with federal law, provide a good or service requested by you, or reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform a contract between you and us;
• Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity; or prosecute those responsible for that activity;
• Debug to identify and repair errors that impair existing intended functionality;
• Exercise free speech, ensure the right of another consumer to exercise his or her right of free speech, or exercise another right provided for by law;
• Comply with the California Electronic Communications Privacy Act;
• Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when our deletion of the information is likely to render impossible or seriously impair the achievement of such research, provided we have obtained your informed consent;
• Enable solely internal uses that are reasonably aligned with your expectations based on your relationship with us;
• Comply with an existing legal obligation; or
with the context in which you provided the information.
Children Under Thirteen AND Age of Consent
eosera®does not knowingly collect personally identifiable information from children under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website. If you are using this website, you represent that you are at least the age of majority in your state and have given us your consent to allow any of your minor dependents to use this site.
Opt-Out & Unsubscribe from Third Party Communications
We respect your privacy and give you an opportunityallow you to opt out of receiving announcements of certain information. Users may opt out of receiving any or all communications from third-party partners of eosera® by contacting us here:
- Email: hello@eosera.com
E-mail Communications
From time to time, eosera® may contact you via email to provide announcements, promotional offers, alerts, confirmations, surveys, and/or other general communication.
If you would like to stop receiving marketing or promotional communications via email from eosera®, you may opt-out of such communications. You may unsubscribe and withdraw you consent for us to contact you, for the continued use of, disclosure, or collection of your data by contacting us at hello@eosera.com.
External Data Storage Sites
We may store your data on servers provided by third-party hosting vendors with whom we have contracted.
Changes to this Statement
eosera® reserves the right to change this Privacy Policy from time to time. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your account, placing a prominent notice on our website, and/or updating any privacy information. Your continued use of the website and/or Services available after such modifications will constitute your: (a) acknowledgment of the modified Privacy Policy; and (b) agreement to abide and be bound by that Policy.
Contact Information
eosera® welcomes your questions or comments regarding this Statement of Privacy.
If you believe that eosera Eosera has not adhered to this Statement, please contact eosera Eosera at:
eosera® Address:
5000 South Freeeway, Suite 110
Ft. Worth, Texas 76115
Email Address:
hello@eosera.com
Telephone Number:
844 732 7929